Sizing and general questions

Sizing and fitting advice

Please check our size guid here :  bayuthelabel.com/size-guide
 
If you are still not sure about your size:
You can either​ DM ​us ​on Instagram ​or email us at customerservice@bayuthelabel.com.
Please let us know your usual bra size and your size with high waist jeans.
 
(Please note that we get a LOT ​of ​​DMs​ so it can take some time before we respond).
 
 

When will items be restocked?

Our new SS22 swimwear collection will launch this February. 

A new Linen beachwear collection will launch later this summer.

We offer limited stock, sold out items will not always get restocked so be quick :)
 
For spacific questions you can email us at customerservice@bayuthelabel.com .

Will there be another discount or sale?

For information about sales and discounts make sure to follow our IG stories XX

Do you offer private shopping?

Yes we do! Please go to this link to make your appointment:
https://bayuthelabel.com/products/shopping-appointment
The store is located in the Bink36 in Den Haag.
Just go to the reception and ask for Bayu Studio, its a 1 minute walk from there.

We are located next to the highway and Den haag centraal station.
You can park the first 2 hours for free in front of the door.
The Harbor Club The Hague bar & restaurant is also located at Bink 36.

Shipping

How much are shipping fees?

The shipping costs depend on the shipping country and your order value.

Netherlands
We charge €1 for mailbox shipping and max. €4 for parcel shipping.

European countries:
Normal postal shipping (if available in your country) will cost only around €3 or €4.
This will take about 6 working days for you to receive.
You can also chose an express service which will be around €9-€15 (depending on your country).
This normally only takes 1 to 3 days.

NON-european countries
We only send with express services to non-european countries.
This will costs between €40 to €5 depending on country and order value.
The higher the order value, the cheaper the shipping will be.
Usually delivery only takes about 2 to 6 working days.

What countries do you ship to?

We ship worldwide. Basically every country where Fedex and DHL delivers which is basically all countries in the world.

How long does the shipping take?

Netherlands
1 or 2 working days

European countries:
Normal postal shipping (if available in your country) will cost only around €3 or €4.
This will take about 6 working days for you to receive.
You can also chose an express service which will be around €9-€15 (depends on your country).
This normally only takes 1 to 3 days.

NON-european countries
We only send with express services to non-european countries.
This will costs between €40 to €5 depending on country and order value.
The higher the order value, the cheaper the shipping will be.
Usually delivery only takes about 2 to 5 working days.

Returns

What is the return policy?

We happily accept returns within 14-days after the delivery date.
We only ask that the following requirements are met:

1. Item/s must be in original condition with returns tag and/or hygiene seal remaining in place.

2. Items must not be worn, altered or have stains from make-up, deodorant, sweat or any other substance on them.

3. We do NOT accept returns of cosmetic products, lingerie thongs/strings and thights.

4. We only accept returns from beach towels if they are still sealed in the plastic bag it was provided in.

We can not accept any returns that do not meet above requirements.
We recommend briefly fitting your item over your underwear and keep the bikini in the provided packaging for protection. 

You can visit our returns page here :https://bayuthelabel.com/pages/returns

In the rare case that one of our items shows an imperfection upon receiving it, we ask to let us know within 48 hours from the
delivery time by emailing photos and a description of the imperfection to: customerservice@bayuthelabel.com

Returns from The Netherlands, EU countries, UK & USA

We offer easy and fast returns for all EU countries, the UK and the USA.
For your convenience we even offer a pick-up service so the package will be
picked up where and when you want.
 
To organise your return click here: https://bayuthelabel.returnista.com/nl
Here you can also chat with us for all your questions regarding returns.
 
Please see here a list of the return fee per country:
bayuthelabel.com/internationalreturnsprices

IMPORTANT:

1. You can return items from different orders in 1 return parcel. The return fee will only be deducted once.
In this case its crucial to add a note with all the order numbers.

2. Please make sure your items comply with our return policy here :https://bayuthelabel.com/pages/returns.

3. Please always add your packingslip to your return.

Returns from other countries

To initiate a return from OUTSIDE the EU, the UK and the USA click here: https://bayuthelabel.com/a/returns

Please make sure your items comply with our return policy here :https://bayuthelabel.com/pages/returns.

Important: Always mark your parcel as "returned goods, no commercial value".
And to be sure, send it on DDP basis.
We can NOT pay for import excise or VAT for return parcels.

Can I exchange an item?

No, unfortunately, we can not change your order to exchange items.
If you already received the items, please make a new order for the desired items and return the items you
don't want to keep.

How long does it take to return an item?

This depends on when your order arrives at our warehouse. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Why do you charge a return fee from EU countries for pre-paid labels?

The return fee is only covering the shipping cost that we pay for your pre-paid label that we will provide you.
Please see here an exact overview of the charge per country:   bayuthelabel.com/return-fees
Your return is fully insured after it was received by the postal company according to the track&trace link.

We understand that for some countries the fee is relatively high in some cases.
If you can find cheaper shipping, you can send it back to us yourself.
Before you do, please announce your return here first:
https://bayuthelabel.com/a/returns
Note that your return will not be insured by us if you decide to use this method and ship it yourself.
Also, we can not gather your return from any other place then our warehouse.
So make sure it will be delivered to our address which will be provided on the platform.

Why do you charge a small return fee for returns from The Netherlands?

We pay for your return label to make it as comfortable and fast as possible to return items.
For returns from The Netherlands we deduct €7,50 from your refund.
This is more or less the same amount you will pay at a PostNL postoffice.
And your return is 100% insured after it was received by PostNL.

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. Please check your mailbox’s spam or junk folder. If you haven’t received your order confirmation within 48 hours, please get in touch at customerservice@bayuthelabel.com just in case there’s a problem with your order.

How do I cancel or alter my order?

There is only a short amount of time between when you place your order and when we start processing it.
So usually its impossible for us to see your email on time before shipping.
However, if you email us on customerservice@bayuthelabel.com with the word CANCEL or CHANGE in the subject,
we will try to cancel or adjust your order before its shipped out.

We can NOT change the items in your order. For that you need to place a new order.
We can change your address, however, it depends if we can apply the change before shipping your order.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, Diners, American Express and Discover. We also accept payment by IDEAL, Bancontact, PayPal, Apple Pay and Klarna AfterPay.
Please note, we only accept KLARNA payments from Dutch and German customers.

Where is my refund?

We aim to process refunds within three days of the arrival of your return in our warehouse. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll send an automatic email to let you know when your refund has been processed.

Influencers & collabs

How can I collab with Bayu?

You can send us an email to: customerservice@bayuthelabel.com and put : COLLABORATION in the title.
Please add links to your Instagram, TiKTok and/or YouTube account.
We also do collabs with bloggers.

Due to the high amount of collab requests, it can take up to 7 days before we respond.

Jobs & Internships

Do you have job openings?

We are always looking for talent, expecially in the area of marketing and sales.
If you have relevant working experience, have an impressive résumè and great recommendations, please
send us an email to: maya@bayuthelabel.com

Do you provide internships and traineeships?

Yes, we actually have a lot of experience with this.
Please send an email with your CV, portfolio and motivation letter to: maya@bayuthelabel.com

B2B

Production partner request?

We are always open for new production partners.
However, we do NOT work manufacturers from Bangladesh, India and Africa.
Please do not contact us if you produce in one of these countries.

For manufacturers from Europe, Turkey and China, you can reach us on:
laurens@bayuthelabel.com

Marketing partner request?

We are currently NOT looking to outsource our social, SEO, display and search advertising activities.
We kindly ask you to NOT contact us.

Media & PR inquiries

We are always open for media and PR inquiries.
Please email us on collaborations@bayuthelabel.com