FAQs
How do I join Bayu Rewards?
Simply create an account [here] , and make sure you are also subscribed to our newsletter to receive our rewards emails.
How do I redeem my points?
Login to your account [rewards page], choose your reward, and click ‘Redeem’. You will then receive an email with your reward code.
Can I merge accounts if I used multiple emails?
Yes! Email customerservice@bayuthelabe.com, and our team will be happy to assist you with merging your accounts and getting all of your points in one account.
Where can I check my Tier status & points?
View your progress anytime here: (personal rewards page).
When will my points & Tier status update?
Your points and tier status will be updated 21 days after your purchase, to allow you your 14 days return period.
Why haven’t I received my birthday reward?
If you signed up during your birthday month, your reward may take a little longer to appear.
Do my points & Tier status expire?
Yes, points expire after 12 months. Tier status adjusts based on your yearly activity.
What happens to my points and Tier if I return an item?
Points earned on returned items will be deducted once your return is processed. Your Tier status will adjust accordingly.